BOOK NOW
Belgium
EN
FREQUENTLY ASKED QUESTIONS
FAQ
About "The Park"
Practical Information
Tickets & pricing
During the Experience
Other
About "The Park"
What is Virtual Reality?

Virtual reality is a computer-simulated reality. It replicates an environment that simulates the physical presence of places in the real world or of an imagined world, allowing the user to interact in that environment. VR is the future of gaming, film and entertainment in general. It completely immerses the user in the environment, blurring the lines between realities as entertainment. There’s a constant interaction between the physical world and the digital visual content in the experienced environment.

What is The Park?

The Park takes team play to another level. Explore 200 m2 of free-to-roam virtual reality and as team complete you are give a challenging mission to compete. Your equipment: a lightweight backpack, VR goggles and a futuristic weapon.

I’m not really into gaming, I am not sure if The Park if my cup of tea.

We fully understand your concern. Even for people that are not really into gaming, The Park will offer you a unique opportunity to experience endless possibilities through technology in a really fun and entertainment way with friends and family.

Practical Information
What is the address of The Park?
  • Our first venue in Antwerp at Vlaamse Kaai, 2000 Antwerp.
  • Our second venue in Ghent: Dok-Noord 7, 9000 Gent.
  • Our third venue in Hasselt: Gouverneur Verwilghensingel 70, 3500 Hasselt.
  • Our fourth venue in Kortrijk: Meersstraat 12, 8500 Kortrijk.
  • Our fifth venue in Brussels: Anspachlaan 24, 1000 Brussels. It is accessible via the Anspach Shopping Center. After 19h or on Sundays the venue is accessible via the Bisschopsstraat. More info on our venue pages.
What is the best route to The Park?

All info on how to get to The Park can be found on the locations’ page.

Where can I park my car?
  • If you’re coming to Antwerp, there is plenty of free parking in front of the venue.
  • If you’re coming to Ghent, parking is plenty right at Dok Noord!
  • If you’re coming to Brussels, you can park your car in many underground parking garages. The closest to our venue is the Interparking De Brouckère (2 minute walk).
  • In Kortrijk, there is free parking space in front of the venue or you can park on the street. Keep in mind, here you have to pay. Around the corner ‘Parking P Haven’ is available and costs €2,5 for an entire day.
  • The venue in Hasselt has enough parking space at the venue.
How can I contact The Park?

Please contact us via hello@theparkplayground.com. or via the contact page.

Is there a place for my family/friends to wait?

Yes, your family or friends can wait in our lounge area or bar. They can watch your game and take pictures through a safety glass.

Is there anything I should bring? What should I wear?

There’s no need for you to bring anything specific. We do recommend that every player wear comfortable clothes they can move freely in.

At what time do we arrive for our game?

The arrival time is stated on your confirmation email. Make sure to arrive about 5-10 minutes ahead of time so you won’t lose any game time.

What is the minimum age to play?

Because of the graphic nature of the game and the necessary hardware, the minimum age is set to 12 years and older. The headsets might not fit, and the backpack might be too heavy. A sub-optimal experience is possible. This age limit might change in the future. Under the age of 16? We will ask for you to be accompanied by an adult.

What are The Park’s opening hours?
  • Monday: 10.00-22h00
  • Tuesday: 10h00-22h00
  • Wednesday: 10h00-22h00
  • Thursday: 10h00-22h00
  • Friday: 10h00-22h00
  • Saturday: 10h00-22h00
  • Sunday: 10h00-22h00
Tickets & pricing
How much are the tickets?

Ticket prices depend on which adventure you choose.

  • If you choose The Hallow with a team consisting of 1-7 people, the tickets are 38,99 euro per person per game. For teams with 8 players tickets are only 34,99 euro per person!
  • If you choose De Dag with a team consisting of 1-5 people, the tickets are 38,99 euro per person per game. For teams with 6 players tickets are only 34,99 euro per person!
  • If you choose NanoClash with a team consisting of 1-7 people, the tickets are 34,99 euro per person per game. For teams with 8 players tickets are only 29,24 euro per person! The XL version (available in Antwerp and Hasselt) adds a little extra, a full session can go up to €22,99 per person.
  • Want to book multiple sessions? Extra sessions will be fully charged to prevent other groups from booking at the same time of your last session. This way we want to guarantee an optimal experience for every group!
  • There is a fixed monday discount, so tickets are always cheaper. But be on the lookout for discount coupons! We often do promotions to take advantage of.

 

Can we arrange a customized offer?

For customized offers, please contact us via events@theparkplayground.com. or via the contact page.

Can I only make a reservation online?

Yes. Reservations should be made on the Tickets page on our website.

Is a reservation required?

Yes. A reservation is obligatory to play at The Park.

How many people can participate at a time?
  • Currently, we offer an experience up to 6, 8 or 11 players depending on which game you choose.
  • If you book with less than 6 or 8 players, it may be that other people will join your group. If you have any problems with that, you can keep your game exclusive to your group at an additional cost.
  • If you book for more than that, you will play in separate, consecutive sessions.
Can I host a party, team building or event at The Park?

Yes! For these customized offers, please fill out this form. We’ll get back to you with a quote!

Is there a possibility to cancel my booking and what’s the refund policy?

You can rebook your reservation up to 48 hours in advance of your booking by choosing another time and/or date. Refunds are not available.

During the Experience
What can I expect from my 60 minute experience?

The experience lasts 60 minutes per team and consists of:

  • Briefing
  • Try-out in our VR Demo Area
  • Main game (25-30-minutes)

Playing in multiple teams? Then the total duration, depending on the amount of persons, will be either 90 or 120 minutes.

Are there any (physical) requirement to be able to participate?

You have to be able to walk around with a backpack and use your 2 hands the entire duration of the game. For this reason, our game isn’t wheelchair friendly at this moment. We do not recommend the game for pregnant women or people who have a serious heart condition or epilepsy. If you have a different injury or illness and want to make sure that you won’t have any trouble playing, please contact us.

Can I keep my glasses on during the game?

If the frame of your glasses is smaller than 142mm wide and 50mm high, it will fit in our VR hardware. However: we do advise to wear contact lenses or take off your glasses if possible.

Will I see my teammates during the game?

Yes you will. Their digital version actually. They will see yours too.

How heavy is the hardware? Will I be able to carry it during the whole game?

The backpack PC weighs approximately 4 kilograms. Average adults and children of 12 years and older should have no problem carrying the backpack for 30 minutes.

Won’t I get dizzy from wearing VR glasses?

The VR hardware at The Park is designed in a way that it avoids dizziness and other unpleasant VR-feelings as much as possible. But if for a reason you don’t feel too well, our personnel is trained to help you.

Won’t I walk into a wall?

If you are approaching a wall or obstacle, the game will give you a clear warning. As long as you follow the game instructions, you won’t have to take the VR glasses off during the game and can let yourself go into the virtual world.

How big is the room we will play in?

The Park offers you a playing field of 200 square meters. The game itself is set in a larger virtual area and gives you the feeling that is the terrain is endless.

Can I take pictures during/after the game?

Yes! During the game your friends or family can watch the game behind a safety glass in the lobby and take pictures of you in action. You can’t take pictures yourself during the game because of the hardware you’ll be wearing.

Will other players join my game?

Games should be played in complete teams to guarantee the best experience. A complete team consists of 6 people for De Dag and 8 people for The Hallow. If you play with a larger group, you’ll guarantee your group is playing a private game(s). If you choose to play a non private game with a team of 1 to 5 players for De Dag and 1 to 7 players for The Hallow, it could be that other players will join to complete your team.

Other
I’m interested in establishing a partnership or investing in The Park. What can I do?

We appreciate your interest and enthusiasm! Please contact us via hello@theparkplayground.com. or via the contact page.

Can I buy The Park’s technology and take it home/on location?

The games we offer can only be played at our location. But we love a challenge. Are you a company, event organiser,… and looking to use VR at an event? Please contact us via hello@theparkplayground.com. or via the contact page.

I have an idea that I’d love to share with you! Who do I tell?

Great!! Please contact us via hello@theparkplayground.com. or via the contact page.