Frequently Asked questions

Get ready for an unforgettable adventure! Our hosts will warmly welcome you and guide you through a thrilling VR introduction and an immersive free-roam experience. Depending on the package you choose, your visit will last between 45 and 150 minutes. Afterward, feel free to stick around for a drink at the bar and enjoy the atmosphere.

No, you don’t choose a specific game in advance. When booking online, you select a Bronze, Silver, or Gold package. This defines the length of your VR experience.

The Bronze package includes just the main VR game.

The Silver package adds our fun Carnival minigame beforehand, a perfect warm-up for all ages.

The Gold package includes two VR games plus Carnival for the most complete experience.
The game itself you will choose in the venue after discussing with the host for the best suited game!

Still unsure? No worries, you can always upgrade on-site to Silver or Gold, depending on availability in the schedule.

You can change your booking by sending an email to hello@theparkplayground.com.
Please include your name, booking date, and the changes you’d like to make.

If you notify us at least 48 hours in advance, you’ll receive a voucher for the full value of your booking.
Refunds are not possible.

Yes, you can reschedule as long as it's at least 48 hours before your visit. Email hello@theparkplayground.com.

You can change your selected package (Bronze, Silver or Gold) up to 48 hours before your visit. Email us at hello@theparkplayground.com or call the number in your confirmation email (this goes to your venue manager).

Downgrading to a cheaper package? You’ll receive a voucher for the price difference, as long as you notify us in time (at least 48 hours in advance).

Want to upgrade on-site? That’s possible too, depending on availability.

The specific VR game is chosen on location in consultation with our host, based on your group and preferences.

Bookings are non-refundable. If you cancel at least 48 hours in advance, you'll receive a voucher for the ticket value. Cancellations within 48 hours do not qualify for a voucher.
(Reason: we already made our staffing for that day based on your booking)

Every booking you make is automatically private. No other players will join your VR experience.

No, every booking is private by default.

No need to arrive early. Just make sure to be there at the exact time of your booking.

When booking your VR experience, you can enter your discount or voucher code during checkout.

You can cancel up to 48 hours before your visit, but we do not offer refunds. Instead, you will receive a voucher to use at a later date.

Most venues have meeting rooms equipped with tea, coffee, water, and Wi-Fi. These spaces are perfect for team updates or meetings before your VR experience.

In Antwerp, we have a meeting room available for up to 25 people. For Ghent, Eindhoven, and Leuven, there is an external partner with meeting facilities within walking distance.

For larger events, we recommend considering exclusive venue hire. This option includes access to meeting rooms, flexible VR experiences tailored to your group, and an open bar to keep the energy up.

Payment for custom events is made by invoice. You can pay easily online via a link with a credit card. Bank transfer is also possible; please discuss with the team when booking.

When booking online, you select the number of players but can change this up to 48 hours before the event.

For groups over 24, the quote is based on the given number. Changes are no problem if you keep us informed. Final numbers should ideally be confirmed two weeks before the event.

We only accept online bookings. No worries, booking is quick and easy through our website: www.theparkplayground.com/vr-booking
For large team buildings or customized events, feel free to fill out this form to connect with our sales team: Jotform – B2B Request

Easy! Choose your location, select a package (Bronze, Silver or Gold), and book online.

Your game is chosen later, on-site.