Frequently Asked questions

Got questions before take-off? Whether it’s your first time in VR or you’re booking for a group, we’ve bundled everything you need to know right here.
From what to expect during your mission to how booking works, who can join, and what to wear, this is your go-to briefing.
Still missing something? Our crew’s on standby. Reach out and we’ll get you ready for action in no time.

Do I get a refund or a voucher if I cancel?

Bookings are non-refundable. If you cancel at least 48 hours in advance, you'll receive a voucher for the ticket value. Cancellations within 48 hours do not qualify for a voucher.
(Reason: we already made our staffing for that day based on your booking)

How do I use a gift card or voucher?

When booking your VR experience, you can enter your discount or voucher code during checkout.

Can I cancel my VR experience and get a refund?

You can cancel up to 48 hours before your visit, but we do not offer refunds. Instead, you will receive a voucher to use at a later date.

Can I give my employees a gift card as a corporate gift?

Absolutely! Our gift card page includes all the details for corporate gifting. Did you know that year-end gifts are often fully or partially tax-deductible in Belgium?

Where can I buy a gift card?

You can order a gift card through our website. Choose the package you want, specify the number of people, or select one of the preset amounts. All details can also be found on our gift cards page:https://www.theparkplayground.com/en-be/gift-cards-info

When does a gift card expire?

All gift cards are valid for one year from the date of purchase.

To avoid any issues, make sure to book your experience before the expiry date, even if you plan to play later.

The booking must be made within the validity period, but the actual VR session can take place after the expiration date.

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