Frequently Asked questions

No special outfit required. Just wear something comfortable and easy to move in. It can get warm during the experience, so it's best to avoid heavy layers. Flat shoes are recommended, we advise against wearing heels. Lockers are available, and you can change in the restrooms if needed.

Absolutely! You can follow the game live on a big screen from our lounge. Perfect for cheering them on and taking photos. Drinks and snacks are available, so feel free to join the fun!

Get ready for an unforgettable adventure! Our hosts will warmly welcome you and guide you through a thrilling VR introduction and an immersive free-roam experience. Depending on the package you choose, your visit will last between 45 and 150 minutes. Afterward, feel free to stick around for a drink at the bar and enjoy the atmosphere.

Not during gameplay, but spectators are welcome to take photos or videos. Our hosts are happy to help capture the moment when they're available. We also offer free tripods so you can record the entire session.

Yes, you’ll play with your own group on a private field, though the space isn’t completely closed off. You can see other teams play too, which makes the experience even more fun! Our host will ensure everything runs smoothly.

Mask of the Pharaoh (7+): Puzzle-solving and archery. Perfect for younger players. Parental supervision required.

The Snitch (9+): Quiz fun with a twist. One player gets eliminated. Parental supervision required.

All other experiences (12+): Contain action and mild scare moments. These age limits are guidelines. Parents decide what’s appropriate.

A digital world experienced through a VR headset. You move freely while going on a virtual adventure.

Move freely across a large space! No wires and no obstacles!

Definitely! It’s intuitive, social, and fun. No gaming experience needed.

Our technology keeps the risk of motion sickness to a minimum. Since you can walk around freely, your movements in VR match the real world, which helps to prevent disorientation. If you do feel off, our hosts are there to help.

Yes! You’ll see your teammates’ avatars. High fives are definitely welcome.

No worries! The space is obstacle-free. You’ll be warned if you get too close to a wall.

Our VR experiences are designed as social group activities and always require at least 2 players. Solo play isn’t possible at this time. It's all about enjoying the adventure together!

Yes! If your glasses are smaller than 142 mm wide and 50 mm high, they’ll fit under the headset. We recommend contact lenses for best comfort.

Our VR doesn’t require intense physical effort. However, we don’t recommend it if you have severe heart conditions or epilepsy. Unsure? Contact us or your doctor.

Our VR experiences are exciting and immersive, and they often involve movement, balance, and quick reactions. For this reason, we don’t recommend playing if you are more than 3 months pregnant.

It’s not that the activity is extremely physical, but your sense of balance can shift during pregnancy, making it harder to stay steady with a headset on. Some players may also feel a bit dizzy or nauseous, something that can be more likely when pregnant.

Your safety and comfort are our top priority, so if you’re unsure, it’s always best to check with your doctor first.

Yes, some of our VR experiences are wheelchair-friendly, especially The Hallow and Mission Planet X. These games require only one controller and involve minimal physical movement, making them suitable for seated play.

Please note: not all of our venues are wheelchair accessible. Currently, only our Antwerp venue is not accessible by wheelchair. Our other venues in Leuven, Hasselt, Kortrijk, Ghent, Eindhoven, Amsterdam, and The Hague are fully accessible.

To make sure you or someone in your group has the best experience, feel free to contact our customer service. We're happy to help you find the right location and game.

No, bringing your own food or drinks is not allowed at The Park Playground.

Exception: for birthday parties, you may bring your own cake if requested in advance. A €10 clean-up fee will apply.

You can change your booking by sending an email to hello@theparkplayground.com.
Please include your name, booking date, and the changes you’d like to make.

If you notify us at least 48 hours in advance, you’ll receive a voucher for the full value of your booking.
Refunds are not possible.

Yes, you can reschedule as long as it's at least 48 hours before your visit. Email hello@theparkplayground.com.

You can change your selected package (Bronze, Silver or Gold) up to 48 hours before your visit. Email us at hello@theparkplayground.com or call the number in your confirmation email (this goes to your venue manager).

Downgrading to a cheaper package? You’ll receive a voucher for the price difference, as long as you notify us in time (at least 48 hours in advance).

Want to upgrade on-site? That’s possible too, depending on availability.

The specific VR game is chosen on location in consultation with our host, based on your group and preferences.

Bookings are non-refundable. If you cancel at least 48 hours in advance, you'll receive a voucher for the ticket value. Cancellations within 48 hours do not qualify for a voucher.
(Reason: we already made our staffing for that day based on your booking)

Every booking you make is automatically private. No other players will join your VR experience.

Yes, you may, but only if you inform us in advance. We charge a €10 clean-up fee for bringing and consuming your own birthday cake. Other food or drinks from outside are not permitted.

In Ghent and Antwerp, you can enjoy delicious pizzas, mini pancakes, and waffles. They're always in stock and ready in no time! Starting September 2025, this menu will also be available in Eindhoven.

At all our venues, you can also grab nachos, crisps, and candy at the bar. It's perfect for a quick treat after your VR adventure!

No, every booking is private by default.

No need to arrive early. Just make sure to be there at the exact time of your booking.

Any player under 18 must be accompanied by an adult. The adult/guardian onsite does not have to take part in the VR experience. Of course, our VR hosts will ensure your children have the best experience, so you can relax and enjoy a drink from our bar in one of our comfortable seating areas.

When booking your VR experience, you can enter your discount or voucher code during checkout.

You can cancel up to 48 hours before your visit, but we do not offer refunds. Instead, you will receive a voucher to use at a later date.

Most venues have meeting rooms equipped with tea, coffee, water, and Wi-Fi. These spaces are perfect for team updates or meetings before your VR experience.

In Antwerp, we have a meeting room available for up to 25 people. For Ghent, Eindhoven, and Leuven, there is an external partner with meeting facilities within walking distance.

For larger events, we recommend considering exclusive venue hire. This option includes access to meeting rooms, flexible VR experiences tailored to your group, and an open bar to keep the energy up.

Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short cover letter, and what kind of internship you would like to do to hello@theparkplayground.com.

Absolutely! We excel at this. Check out our group activities pages for information about group events, venue hire, and personalized packages.

https://www.theparkplayground.com/en-nl/vr-group-activities

Want to add catering, drinks, meeting space or exclusive use of the venue? Just request a custom quote. We’ll build the experience around your needs.

Yes, when booking online you can check out as a business and receive an invoice after payment.

For custom events, provide your VAT and PO numbers (if applicable) to your contact person.

Payment for custom events is made by invoice. You can pay easily online via a link with a credit card. Bank transfer is also possible; please discuss with the team when booking.

When booking online, you select the number of players but can change this up to 48 hours before the event.

For groups over 24, the quote is based on the given number. Changes are no problem if you keep us informed. Final numbers should ideally be confirmed two weeks before the event.

Definitely! We have a bar where you can request drinks packages or buy drinks separately.

For larger groups (+24), various catering options are available. Please specify your needs when requesting a quote.

Your quote is valid for 7 days. We understand decision-making can take longer, so please let us know if you need more time. For upcoming events, the validity may be shorter.

Our advanced VR technology immerses teams in virtual worlds where communication, collaboration, and team spirit are key. These challenging experiences strengthen team bonds and improve problem-solving skills. Perfect for unique corporate teambuilding.

Certainly! Each VR experience has a player limit, so we have multiple playing fields and a VR intro zone with games like ‘Plank’. For large groups, we use a pass-through system to minimize wait times. Our open spaces with bars and relaxation areas let your team enjoy themselves while others play.

Absolutely! Our gift card page includes all the details for corporate gifting. Did you know that year-end gifts are often fully or partially tax-deductible in Belgium?

Yes, absolutely! You can check our job openings here.
https://careerstheparkplayground.recruitee.com/

We only accept online bookings. No worries, booking is quick and easy through our website: www.theparkplayground.com/vr-booking
For large team buildings or customized events, feel free to fill out this form to connect with our sales team: Jotform – B2B Request

Have you checked all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us on our contact page.
If you have arranged a bespoke booking, please reach out to your contact person for help.

Yes, you can! Our VR experiences are normally only available at our locations, but we also offer VR On Location (VROL) for companies and event organisers. We’ll set up a VR experience at your location!

Request a quote through our sales team at https://form.jotform.com/250233953594057

You can order a gift card through our website. Choose the package you want, specify the number of people, or select one of the preset amounts. All details can also be found on our gift cards page:https://www.theparkplayground.com/en-be/gift-cards-info

All gift cards are valid for one year from the date of purchase.

To avoid any issues, make sure to book your experience before the expiry date, even if you plan to play later.

The booking must be made within the validity period, but the actual VR session can take place after the expiration date.

We offer a range of packages to suit different needs.
Check out our Group pages to find the best fit for your team.

For team events with up to 24 players, you can easily book online. Whether you're just looking for drinks or want to include an hour of open bar.

For groups larger than 24, or if you'd like something more tailored, you can request a quote and share your preferences. We’ll help create the perfect event!

Please note: requesting a quote is possible for any group size. However, booking online is often more cost-effective for smaller groups.

Nope! You and your team pick your game on-site, with the help of our hosts. They’ll guide you based on your preferences and group size.

Yes! Most of our games are accessible to people with reduced mobility. Let us know in advance so we can support your visit properly.