Frequently Asked questions

Yes! If your glasses are smaller than 142 mm wide and 50 mm high, they’ll fit under the headset. We recommend contact lenses for best comfort.

No, bringing your own food or drinks is not allowed at The Park Playground.

Exception: for birthday parties, you may bring your own cake if requested in advance. A €10 clean-up fee will apply.

Yes, you can reschedule as long as it's at least 48 hours before your visit. Email hello@theparkplayground.com.

You can change your selected package (Bronze, Silver or Gold) up to 48 hours before your visit. Email us at hello@theparkplayground.com or call the number in your confirmation email (this goes to your venue manager).

Downgrading to a cheaper package? You’ll receive a voucher for the price difference, as long as you notify us in time (at least 48 hours in advance).

Want to upgrade on-site? That’s possible too, depending on availability.

The specific VR game is chosen on location in consultation with our host, based on your group and preferences.

In Ghent and Antwerp, you can enjoy delicious pizzas, mini pancakes, and waffles. They're always in stock and ready in no time! Starting September 2025, this menu will also be available in Eindhoven.

At all our venues, you can also grab nachos, crisps, and candy at the bar. It's perfect for a quick treat after your VR adventure!

No need to arrive early. Just make sure to be there at the exact time of your booking.

Any player under 18 must be accompanied by an adult. The adult/guardian onsite does not have to take part in the VR experience. Of course, our VR hosts will ensure your children have the best experience, so you can relax and enjoy a drink from our bar in one of our comfortable seating areas.

When booking your VR experience, you can enter your discount or voucher code during checkout.

You can cancel up to 48 hours before your visit, but we do not offer refunds. Instead, you will receive a voucher to use at a later date.

Most venues have meeting rooms equipped with tea, coffee, water, and Wi-Fi. These spaces are perfect for team updates or meetings before your VR experience.

In Antwerp, we have a meeting room available for up to 25 people. For Ghent, Eindhoven, and Leuven, there is an external partner with meeting facilities within walking distance.

For larger events, we recommend considering exclusive venue hire. This option includes access to meeting rooms, flexible VR experiences tailored to your group, and an open bar to keep the energy up.

Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short cover letter, and what kind of internship you would like to do to hello@theparkplayground.com.

Yes, when booking online you can check out as a business and receive an invoice after payment.

For custom events, provide your VAT and PO numbers (if applicable) to your contact person.

Payment for custom events is made by invoice. You can pay easily online via a link with a credit card. Bank transfer is also possible; please discuss with the team when booking.

When booking online, you select the number of players but can change this up to 48 hours before the event.

For groups over 24, the quote is based on the given number. Changes are no problem if you keep us informed. Final numbers should ideally be confirmed two weeks before the event.

Your quote is valid for 7 days. We understand decision-making can take longer, so please let us know if you need more time. For upcoming events, the validity may be shorter.

Certainly! Each VR experience has a player limit, so we have multiple playing fields and a VR intro zone with games like ‘Plank’. For large groups, we use a pass-through system to minimize wait times. Our open spaces with bars and relaxation areas let your team enjoy themselves while others play.

Yes, absolutely! You can check our job openings here.
https://careerstheparkplayground.recruitee.com/

We only accept online bookings. No worries, booking is quick and easy through our website: www.theparkplayground.com/vr-booking
For large team buildings or customized events, feel free to fill out this form to connect with our sales team: Jotform – B2B Request

Have you checked all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us on our contact page.
If you have arranged a bespoke booking, please reach out to your contact person for help.

Yes, you can! Our VR experiences are normally only available at our locations, but we also offer VR On Location (VROL) for companies and event organisers. We’ll set up a VR experience at your location!

Request a quote through our sales team at https://form.jotform.com/250233953594057

You can order a gift card through our website. Choose the package you want, specify the number of people, or select one of the preset amounts. All details can also be found on our gift cards page:https://www.theparkplayground.com/en-be/gift-cards-info

We offer a range of packages to suit different needs.
Check out our Group pages to find the best fit for your team.

For team events with up to 24 players, you can easily book online. Whether you're just looking for drinks or want to include an hour of open bar.

For groups larger than 24, or if you'd like something more tailored, you can request a quote and share your preferences. We’ll help create the perfect event!

Please note: requesting a quote is possible for any group size. However, booking online is often more cost-effective for smaller groups.

Yes! Most of our games are accessible to people with reduced mobility. Let us know in advance so we can support your visit properly.