Frequently Asked questions

Got questions before take-off? Whether it’s your first time in VR or you’re booking for a group, we’ve bundled everything you need to know right here. 
From what to expect during your mission to how booking works, who can join, and what to wear, this is your go-to briefing. 
Still missing something? Our crew’s on standby. Reach out and we’ll get you ready for action in no time.

Do I need to wear special clothing?

No special outfit required. Just wear something comfortable and easy to move in. It can get warm during the experience, so it's best to avoid heavy layers. Flat shoes are recommended, we advise against wearing heels. Lockers are available, and you can change in the restrooms if needed.

Can I come watch my friends or family?

Absolutely! You can follow the game live on a big screen from our lounge. Perfect for cheering them on and taking photos. Drinks and snacks are available, so feel free to join the fun!

What can you expect from a visit to The Park?

Get ready for an unforgettable adventure! Our hosts will warmly welcome you and guide you through a thrilling VR introduction and an immersive free-roam experience. Depending on the package you choose, your visit will last between 45 and 150 minutes. Afterward, feel free to stick around for a drink at the bar and enjoy the atmosphere.

Can I take photos or videos?

Not during gameplay, but spectators are welcome to take photos or videos. Our hosts are happy to help capture the moment when they're available. We also offer free tripods so you can record the entire session.

Do we play on a private field?

Yes, you’ll play with your own group on a private field, though the space isn’t completely closed off. You can see other teams play too, which makes the experience even more fun! Our host will ensure everything runs smoothly.

Are all VR experiences suitable for children?

Mask of the Pharaoh (7+): Puzzle-solving and archery. Perfect for younger players. Parental supervision required.

The Snitch (9+): Quiz fun with a twist. One player gets eliminated. Parental supervision required.

All other experiences (12+): Contain action and mild scare moments. These age limits are guidelines. Parents decide what’s appropriate.

What is virtual reality?

A digital world experienced through a VR headset. You move freely while going on a virtual adventure.

What is a wireless VR experience?

Move freely across a large space! No wires and no obstacles!

I’m not a gamer. Is this something for me?

Definitely! It’s intuitive, social, and fun. No gaming experience needed.

Will VR make me dizzy?

Our technology keeps the risk of motion sickness to a minimum. Since you can walk around freely, your movements in VR match the real world, which helps to prevent disorientation. If you do feel off, our hosts are there to help.

Can I see my teammates during the game?

Yes! You’ll see your teammates’ avatars. High fives are definitely welcome.

Could I bump into anything while playing?

No worries! The space is obstacle-free. You’ll be warned if you get too close to a wall.

Is it possible to play VR by myself?

Our VR experiences are designed as social group activities and always require at least 2 players. Solo play isn’t possible at this time. It's all about enjoying the adventure together!

Can I wear my glasses during VR?

Yes! If your glasses are smaller than 142 mm wide and 50 mm high, they’ll fit under the headset. We recommend contact lenses for best comfort.

I have a medical condition. Can I play?

Our VR doesn’t require intense physical effort. However, we don’t recommend it if you have severe heart conditions or epilepsy. Unsure? Contact us or your doctor.

Can i play if I’m pregnant?

Our VR experiences are exciting and immersive, and they often involve movement, balance, and quick reactions. For this reason, we don’t recommend playing if you are more than 3 months pregnant.

It’s not that the activity is extremely physical, but your sense of balance can shift during pregnancy, making it harder to stay steady with a headset on. Some players may also feel a bit dizzy or nauseous, something that can be more likely when pregnant.

Your safety and comfort are our top priority, so if you’re unsure, it’s always best to check with your doctor first.

Is VR accessible with a wheelchair?

Yes, some of our VR experiences are wheelchair-friendly, especially The Hallow and Mission Planet X. These games require only one controller and involve minimal physical movement, making them suitable for seated play.

Please note: not all of our venues are wheelchair accessible. Currently, only our Antwerp venue is not accessible by wheelchair. Our other venues in Leuven, Hasselt, Kortrijk, Ghent, Eindhoven, Amsterdam, and The Hague are fully accessible.

To make sure you or someone in your group has the best experience, feel free to contact our customer service. We're happy to help you find the right location and game.

How do I make a private booking?

Every booking you make is automatically private. No other players will join your VR experience.

Can I get an invoice?

Yes, when booking online you can check out as a business and receive an invoice after payment.

For custom events, provide your VAT and PO numbers (if applicable) to your contact person.

Does the final number of players need to be confirmed before I book?

When booking online, you select the number of players but can change this up to 48 hours before the event.

For groups over 24, the quote is based on the given number. Changes are no problem if you keep us informed. Final numbers should ideally be confirmed two weeks before the event.

What are the benefits of a VR team activity?

Our advanced VR technology immerses teams in virtual worlds where communication, collaboration, and team spirit are key. These challenging experiences strengthen team bonds and improve problem-solving skills. Perfect for unique corporate teambuilding.

Can I rent The Park VR’s technology?

Yes, you can! Our VR experiences are normally only available at our locations, but we also offer VR On Location (VROL) for companies and event organisers. We’ll set up a VR experience at your location!

Request a quote through our sales team at https://form.jotform.com/250233953594057

Which formulas/packages are available?

We offer a range of packages to suit different needs.
Check out our Group pages to find the best fit for your team.

For team events with up to 24 players, you can easily book online. Whether you're just looking for drinks or want to include an hour of open bar.

For groups larger than 24, or if you'd like something more tailored, you can request a quote and share your preferences. We’ll help create the perfect event!

Please note: requesting a quote is possible for any group size. However, booking online is often more cost-effective for smaller groups.

Do I need to choose a game in advance?

Nope! You and your team pick your game on-site, with the help of our hosts. They’ll guide you based on your preferences and group size.
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